Resources and Guides

Quick links to common UBC IT guides and knowledge base articles for MBIM faculty, staff, students, and researchers.

Start here for common support topics. These links point to UBC IT knowledge base articles for CWL, VPN, MFA, FASMail, wireless, and related services.

CWL

CWL password reset
Issues logging into a computer with a new CWL password

VPN

How to install and use the VPN client
How to connect through myVPN

Multi-factor authentication (MFA)

MFA frequently asked questions and troubleshooting

FASMail

Set up FASMail on Outlook for Mac with Exchange Online
Set up FASMail on Mac Mail
Set up FASMail on Outlook for Android using Exchange Online
Set up FASMail on an iOS device using ActiveSync on Exchange Online

Wireless

Configure Android 15 devices to connect to wireless
Troubleshoot wireless connection issues

Printing

Printing at LSC and Printing at BioSci.

Storage

Home Drive Storage Service
Connecting to the Mirage file server
OneDrive: How to check storage usage
Onedrive: Cleanup Guide

Other

Microsoft Workplace Discount Program

Need help finding the right guide? Contact MBIM IT.